When someone passes at home, it can feel confronting and uncertain, particularly if you are unsure who to contact or what needs to happen next. The steps below explain what to do, depending on whether the death was expected or unexpected.
If the death was expected
If the person was receiving palliative care or ongoing medical treatment, contact the registered nurse, palliative care team, or GP who was overseeing their care. They can arrange for the death to be certified.
You do not need to contact emergency services in this situation.
If the death was unexpected
If the passing was sudden, unexplained, or unexpected, call 000. Police and medical professionals will attend and advise on the next steps.
This process is required and does not mean that anything is wrong, it allows the death to be properly assessed and documented.
What happens next
Once the death has been officially confirmed, arrangements can be made to bring your loved one into care.
A funeral director can:
- Arrange the transfer into professional care
- Explain what will happen next
- Help you understand what decisions can wait
You do not need to do everything immediately.
Support when you need it
This can be an emotionally difficult time. If you need guidance, reassurance, or support:
- H. Parsons Funeral Directors can be contacted at any time on 4228 9622
- Counselling services are available 24/7
- Your family GP can also provide support or referrals
You may also contact:
- Lifeline Australia — 131 114
- Beyond Blue — 1300 224 636
Related guides
- What to do when someone dies
- What to do when someone dies in hospital
- What to do when someone dies in a care home
